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Emanen
Newbie

Programs keep shutting off

TV keeps returning to channel screen while watching programs. Happened first using Pureflix app. Thought it was just Pureflix but then it happened again while using Philo.  No idea how to fix this.

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11 REPLIES 11
OMGi
Reel Rookie

Re: Programs keep shutting off

I’m having the same issue with Netflix and AirPly 

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RokuKariza-D
Roku Guru

Re: Programs keep shutting off

Hello @Emanen @OMGi

Thanks for the posts.

Could you tell us how your Roku device is powered? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV.

Please keep us posted!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
OMGi
Reel Rookie

Re: Programs keep shutting off

Hey Kariza,

have the Hisense Roku tv so everything is already programmed into the tv.

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RokuKariza-D
Roku Guru

Re: Programs keep shutting off

Thanks for the reply, @OMGi

Can you please provide us the following information for further investigation:

-Roku TV model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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senji
Reel Rookie

Re: Programs keep shutting off

Five minutes or so into a program it shuts off and switches back to the menu page.  This happens on any channel we try to watch.  The Roku is plugged into a wall outlet.  We have a Sony TV.

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Clutz
Newbie

Re: Programs keep shutting off

Netflix keeps cutting off after 10 minutes. 

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Clutz
Newbie

Re: Programs keep shutting off


@Clutz wrote:

Netflix keeps cutting off after 10 minutes. 


 

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kla104
Newbie

Re: Programs keep shutting off

I'm having the same issue. Roku express is plugged into a wall outlet and connected to my Magnavox TV via USB. I called my internet provider, they switched me to 2.4G since they said that some streaming devices aren't compatible with 5G internet. It didn't fix the problem. I tried restarting it, searched for system updates of which there weren't any and it's still doing the same thing.

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senji
Reel Rookie

Re: Programs keep shutting off

Turned on the TV and Roku.  Went to settings>system>about and wrote down all the information.  I was prepared to hit the Home and Back buttons.  Watched two different channels for almost an hour.  It seems to be working fine.

Maybe it is because we hadn't watched TV for the last week or so, since TV isn't an important part of our lives.  Who knows!!!

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