Product was replaced before warranty. Worked for a day then died. Support said try the power adapter. Tried 4 different ones, just kept dying. They won't pay for shipping so what's the point of paying $20 for shipping. Junk the thing.
We do apologize for the inconvenience this has caused you.
Since you are in recent contact with our Support team. We would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.