Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Solirock
Level 7

Problems with roku

Roku ultra 4 k and roku 4k stick both have problems. One cuts in and out with loud noise and the other eats the remote battery.  Does roku have a solution? Do they stand behind their products.  It does not seem like they do

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RokuMary-F
Roku Employee
Roku Employee

Re: Problems with roku

Hi @Solirock,

Thanks for letting us know about the remote issue that you are experiencing.

A few questions here to better understand what you're experiencing:

What Roku model device are you using? What troubleshooting steps have you taken so far to try to resolve the issue?

In addition, have you tried running the steps on this link to get your remote back up and running? http://go.roku.com/remotehelp

Please keep us posted.

Regards,
Mary

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