Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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JohnB9411
Level 7

Prime Video and required Roko device replacement

I received this that Amazon will no longer be supporting the Prime Video app on your Roku device (The specific models no longer supported are: 3500X, 2710X, 2720X, 2700X, 3050X, 3100X, 2400X, 3000X, 2500X, 2450X, 3400X, and 3420X) as of 1st November, 2021. We are continually upgrading our service and this occasionally means we can no longer support certain device models.  How can you tell which device needs to be changed, out?

1 REPLY 1\
DBDukes
Community Streaming Expert

Re: Prime Video and required Roko device replacement

@JohnB9411 

By the model numbers on the devices. It may be stamped on the device, or you can use the on-screen menu: Settings > System > About

The model number is the four digits next to the model label. The suffix isn't important.

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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