Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

Prime Video and required Roko device replacement

I received this that Amazon will no longer be supporting the Prime Video app on your Roku device (The specific models no longer supported are: 3500X, 2710X, 2720X, 2700X, 3050X, 3100X, 2400X, 3000X, 2500X, 2450X, 3400X, and 3420X) as of 1st November, 2021. We are continually upgrading our service and this occasionally means we can no longer support certain device models.  How can you tell which device needs to be changed, out?

1 REPLY 1\
Community Streaming Expert

Re: Prime Video and required Roko device replacement


By the model numbers on the devices. It may be stamped on the device, or you can use the on-screen menu: Settings > System > About

The model number is the four digits next to the model label. The suffix isn't important.

Roku Community Streaming Expert
Note: I am not a Roku employee.

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