Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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wlathan
Level 7

Premiere overheating message but unit is not hot

This problem has been mentioned previously, but I haven't seen any good solutions. In my case I just started getting the overheated message yesterday. My unit is on top of a CD/DVD player that is off and is thus cool itself, which should provide a sufficient heatsink for the Roku unit, which itself is not hot but warm. If I let the Roku hang out in the air, I still get the message. No red light is on, so just what is the issue? Should the unit be replaced or what?

TIA,

Bill

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10 REPLIES 10\
Sharnaraw
Level 7

Re: Premiere overheating message but unit is not hot

Just started having the same issue...not hot but still getting message....annoying. 

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D_Cole
Level 7

Re: Premiere overheating message but unit is not hot

Have had Roku for almost a year. Started getting the same message today. The Roku is on top of the mantle, away from any other devices and not in the sun. The device is warm but not overly hot. 
I have not experienced any interruptions either. 

what’s the next step? I’m sick and tired of this message every 5-10 mins. 

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scarpariello
Level 7

Roku overheating

I've had my Roku Premiere for about 5 weeks.  Worked fine for a month, but now it overheats within 30 minutes of use.  Even when I first plug it in after a long rest, it starts at 70 degrees celsius according to the temp check screen.  It's out in the open, not near a source of heat or sunlight.  Any suggestions?  

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RokuDanny-R
Roku Employee
Roku Employee

Re: Premiere overheating message but unit is not hot

Hi everyone,

Thanks for the posts.

It's fairly normal for your device to get warm during use, but if you are seeing a message on screen mentioning overheating, there are a few things you can do to help.

For more information visit our Support page here: What should I do if the red light is on or I see a “Your device is overheating” warning?

If you are still experiencing an issue, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Sharnaraw
Level 7

Re: Premiere overheating message but unit is not hot

How do I DM you?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Premiere overheating message but unit is not hot

@Sharnaraw 

Thanks for the inquiry.

For more information about how to send a private message (PM), visit our Community post here: Welcome to the Community


Thanks,
Danny

Danny R.
Roku Forum Moderator
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mkoven
Level 7

Re: Premiere overheating message but unit is not hot

I have a similar issue with Premiere. Just about 1 year old, new software update came out this week and now I got overheating messages for the first time. The unit did not feel overly hot and it sits on top of a cabinet, not in it. I did go into the "secret menu" and it showed a temperature of 90 degrees celsius.

I am sending it back for warranty replacement and at the same time buying a new one at Best Buy on sale.

I will monitor the temperature on the new one to see if this is something that happens with all these with the new software or maybe mine just went bad.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Premiere overheating message but unit is not hot

@mkoven

Thanks for the post.

If you have filed for a warranty replacement, we would recommend continuing to work with our Support team as they would best be able to assist you moving forward.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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mkoven
Level 7

Re: Premiere overheating message but unit is not hot

How long does it typically take for a response from warranty support? I filed the claim 4 days ago.

In the meantime I bought another Roku Premiere. It also shows temperatures over 100 degrees celsius. But no overheating warnings. Is that a normal operating temperature of these Roku Premiere devices?

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