Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Milrog
Level 7

Power out réactivation required

Every time I lose electricity, I need to reactivate from factory setting! 

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7 Replies
DBDukes
Level 16

Re: Power out réactivation required

What device to you have? The model number is important. Settings > System > About 

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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Milrog
Level 7

Re: Power out réactivation required

It’s a year old ultra hd 4K hdr

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DBDukes
Level 16

Re: Power out réactivation required

You didn't provide the model number, but I'm going to assume model 4670, as that was the update to the Ultra line in late 2019. If it's not, let us know.

That behavior is not expected. When did it begin?

Also, assuming it's model 4670, that has a microSD card slot. Are you using a microSD card in the device? If so, remove it and see if the problem continues.

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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Milrog
Level 7

Re: Power out réactivation required

Model # 4800r. 
the problem happened from the very start 6 months ago and every time the power goes off,

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DBDukes
Level 16

Re: Power out réactivation required


@Milrog wrote:

Model # 4800r. 
the problem happened from the very start 6 months ago and every time the power goes off,


That device only came out in October 2020, and only 7 months old at the most, so it's under warranty. Do get your receipts together in case a warranty replacement is the way to go.

It should not be doing what it's doing, and you should really have reported immediately. I expect one of the Roku employees, @RokuDanny-R@RokuMary-F, may need to step in and help. They may suggest steps you've already done. They have to, so go along and do the steps they suggest.

Alternately, go here: https://support.roku.com/article/208757058 

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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Milrog
Level 7

Re: Power out réactivation required

Thanks,  I am reaching out to Danny-R

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RokuDanny-R
Roku Employee
Roku Employee

Re: Power out réactivation required

@Milrog

Thanks for the posts.

When you state that you lose power, do you mean you no longer have power in your house? How is your device being powered? Is the device plugged into a surge protector, or is it plugged directly into a wall outlet?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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