Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Milrog
Channel Surfer

Power out réactivation required

Every time I lose electricity, I need to reactivate from factory setting! 

0 Kudos
9 REPLIES 9
DBDukes
Community Streaming Expert

Re: Power out réactivation required

What device to you have? The model number is important. Settings > System > About 

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos
Milrog
Channel Surfer

Re: Power out réactivation required

It’s a year old ultra hd 4K hdr

0 Kudos
DBDukes
Community Streaming Expert

Re: Power out réactivation required

You didn't provide the model number, but I'm going to assume model 4670, as that was the update to the Ultra line in late 2019. If it's not, let us know.

That behavior is not expected. When did it begin?

Also, assuming it's model 4670, that has a microSD card slot. Are you using a microSD card in the device? If so, remove it and see if the problem continues.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos
Milrog
Channel Surfer

Re: Power out réactivation required

Model # 4800r. 
the problem happened from the very start 6 months ago and every time the power goes off,

0 Kudos
DBDukes
Community Streaming Expert

Re: Power out réactivation required


@Milrog wrote:

Model # 4800r. 
the problem happened from the very start 6 months ago and every time the power goes off,


That device only came out in October 2020, and only 7 months old at the most, so it's under warranty. Do get your receipts together in case a warranty replacement is the way to go.

It should not be doing what it's doing, and you should really have reported immediately. I expect one of the Roku employees, @RokuDanny-R@RokuMary-F, may need to step in and help. They may suggest steps you've already done. They have to, so go along and do the steps they suggest.

Alternately, go here: https://support.roku.com/article/208757058 

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos
Milrog
Channel Surfer

Re: Power out réactivation required

Thanks,  I am reaching out to Danny-R

0 Kudos
RokuDanny-R
Retired Moderator

Re: Power out réactivation required

@Milrog

Thanks for the posts.

When you state that you lose power, do you mean you no longer have power in your house? How is your device being powered? Is the device plugged into a surge protector, or is it plugged directly into a wall outlet?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
Milrog
Channel Surfer

Re: Power out réactivation required

Did you get my reply?
the need to reactivate happens any time I have a house electricity outage or I unplug to move to another location—-and the connection does not go through any surge protector!

0 Kudos
RokuDanny-R
Retired Moderator

Re: Power out réactivation required

@Milrog

Thanks for the follow up.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team to assist you further.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos