Every time I lose electricity, I need to reactivate from factory setting!
What device to you have? The model number is important. Settings > System > About
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
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It’s a year old ultra hd 4K hdr
You didn't provide the model number, but I'm going to assume model 4670, as that was the update to the Ultra line in late 2019. If it's not, let us know.
That behavior is not expected. When did it begin?
Also, assuming it's model 4670, that has a microSD card slot. Are you using a microSD card in the device? If so, remove it and see if the problem continues.
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
If this post solves your problem please help others find this answer and click "Accept as Solution."
Model # 4800r.
the problem happened from the very start 6 months ago and every time the power goes off,
@Milrog wrote:Model # 4800r.
the problem happened from the very start 6 months ago and every time the power goes off,
That device only came out in October 2020, and only 7 months old at the most, so it's under warranty. Do get your receipts together in case a warranty replacement is the way to go.
It should not be doing what it's doing, and you should really have reported immediately. I expect one of the Roku employees, @RokuDanny-R, @RokuMary-F, may need to step in and help. They may suggest steps you've already done. They have to, so go along and do the steps they suggest.
Alternately, go here: https://support.roku.com/article/208757058
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
If this post solves your problem please help others find this answer and click "Accept as Solution."
Thanks, I am reaching out to Danny-R
Thanks for the posts.
When you state that you lose power, do you mean you no longer have power in your house? How is your device being powered? Is the device plugged into a surge protector, or is it plugged directly into a wall outlet?
With more information we will be able to assist you further.
Thanks,
Danny
Did you get my reply?
the need to reactivate happens any time I have a house electricity outage or I unplug to move to another location—-and the connection does not go through any surge protector!
Thanks for the follow up.
Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team to assist you further.
Thanks,
Danny