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mamieteacher
Newbie
‎06-29-2022 05:33 AM

Pop ups on other tv that doesn't have roku connected to it

We have 4 white squares that pop up on the kitchen tv ever since we installed roku on our living room tv. The squares are at the bottom of the screen for 15 seconds , stay off one minute and pop up again, (very annoying).  Written in the squares are HDMI, Dolby, Clear value, triplexo. How do I get rid of this mess?

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3 REPLIES 3
mamieteacher
Newbie
‎06-29-2022 05:37 AM

Re: Pop ups on other tv that doesn't have roku connected to it

Somebody please help me

 

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DBDukes
Community Streaming Expert
‎06-29-2022 06:15 AM

Re: Pop ups on other tv that doesn't have roku connected to it

@mamieteacher 

Those are generated by the TV and have nothing to do with Roku. Roku only communicates to the TV to which it's connected via HDMI. If it's not connected to that TV, it's not communicating with that TV.

Suggest you follow up with your TV manufacturer.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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renojim
Community Streaming Expert
‎06-29-2022 02:31 PM

Re: Pop ups on other tv that doesn't have roku connected to it

@mamieteacher, try going through the TV's menu using its remote and turn off any setting that refers to "store" or "demo" mode.

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