Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Waguih
Level 8

Play/Pause, Fast Forward & Rewind Buttons Inactive in Many Apps

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In many apps, eg CBS Full Access, and before that B/R Live, these buttons as well as Play/Pause are inactive while watching live matches. Is that a Roku issue or an app issue?

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3 Solutions

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makaiguy
Level 21

Re: Play/Pause, Fast Forward & Rewind Buttons Inactive in Many Apps

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To pause a live broadcast the signal keeps coming whether you're watching it or not.  Pausing a live broadcast requires a system that can store (i.e. record) the incoming live signal when you decide to pause then play it back when you resume.  Roku devices have no such recording/playback capabilities.  Some premium channel subscriptions do include recording/playback capabilities, but this is done on the channel's own server not your Roku.

When playing on-demand programs, you're getting your own private stream that starts and stops, or rewinds or fast forwards, as you require.  But even so, different channels have programmed in different ways of doing these operations, which can be very confusing.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

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renojim
Level 21

Re: Play/Pause, Fast Forward & Rewind Buttons Inactive in Many Apps

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You can pause live streams (I've do it all the time with my personal channels), although they may have removed the ability to do that with their stupid scene graph stuff.  All I want is to be able to pause a live stream for a few seconds so I can read something before it disappears.  Even the lowly Express has plenty of RAM to allow for that.  If anyone at Roku had a brain they'd use the feature to distinguish their high end models from their low end models.  Being able to pause a live stream and/or go back a few minutes is something that has been around for a decade or longer and should be standard in every streaming device.

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makaiguy
Level 21

Re: Play/Pause, Fast Forward & Rewind Buttons Inactive in Many Apps

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@Waguih wrote:

Thank you Makaiguy for your reply, which I’m accepting as the explanation of this issue. However, as I’m a big soccer fan, as I mentioned above, when watching a live match on CBS Full Access running on my Roku Ultra, these buttons are inactive, whereas when watching a live match on NBCSN running on the same Roku Ultra, these same buttons are active, so obviously this is not a limitation of live vs replay. Something else is in play. 


Yes.  You're watching two different channels which have provided two different sets of capabilities.  Roku provides the platform on which the channel apps run.  The channel apps are created, delivered, and maintained by the channel suppliers themselves.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

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8 Replies
renojim
Level 21

Re: Play/Pause, Fast Forward & Rewind Buttons Inactive in Many Apps

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App issue.  Why some channels (including The Roku Channel) won't allow you to pause live streams is beyond me.  What a giant step backwards for technology.

Waguih
Level 8

Re: Play/Pause, Fast Forward & Rewind Buttons Inactive in Many Apps

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Thanks for the quick reply. I thought so too but I guess I was hoping Roku could do something about it. In fact I checked a couple of apps, and while the buttons were inactive while watching live matches, they were active when watching replays, which confirms that Roku itself is not involved. 

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makaiguy
Level 21

Re: Play/Pause, Fast Forward & Rewind Buttons Inactive in Many Apps

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To pause a live broadcast the signal keeps coming whether you're watching it or not.  Pausing a live broadcast requires a system that can store (i.e. record) the incoming live signal when you decide to pause then play it back when you resume.  Roku devices have no such recording/playback capabilities.  Some premium channel subscriptions do include recording/playback capabilities, but this is done on the channel's own server not your Roku.

When playing on-demand programs, you're getting your own private stream that starts and stops, or rewinds or fast forwards, as you require.  But even so, different channels have programmed in different ways of doing these operations, which can be very confusing.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

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renojim
Level 21

Re: Play/Pause, Fast Forward & Rewind Buttons Inactive in Many Apps

Jump to solution

You can pause live streams (I've do it all the time with my personal channels), although they may have removed the ability to do that with their stupid scene graph stuff.  All I want is to be able to pause a live stream for a few seconds so I can read something before it disappears.  Even the lowly Express has plenty of RAM to allow for that.  If anyone at Roku had a brain they'd use the feature to distinguish their high end models from their low end models.  Being able to pause a live stream and/or go back a few minutes is something that has been around for a decade or longer and should be standard in every streaming device.

View solution in original post

Waguih
Level 8

Re: Play/Pause, Fast Forward & Rewind Buttons Inactive in Many Apps

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Thank you Makaiguy for your reply, which I’m accepting as the explanation of this issue. However, as I’m a big soccer fan, as I mentioned above, when watching a live match on CBS Full Access running on my Roku Ultra, these buttons are inactive, whereas when watching a live match on NBCSN running on the same Roku Ultra, these same buttons are active, so obviously this is not a limitation of live vs replay. Something else is in play. 

makaiguy
Level 21

Re: Play/Pause, Fast Forward & Rewind Buttons Inactive in Many Apps

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@Waguih wrote:

Thank you Makaiguy for your reply, which I’m accepting as the explanation of this issue. However, as I’m a big soccer fan, as I mentioned above, when watching a live match on CBS Full Access running on my Roku Ultra, these buttons are inactive, whereas when watching a live match on NBCSN running on the same Roku Ultra, these same buttons are active, so obviously this is not a limitation of live vs replay. Something else is in play. 


Yes.  You're watching two different channels which have provided two different sets of capabilities.  Roku provides the platform on which the channel apps run.  The channel apps are created, delivered, and maintained by the channel suppliers themselves.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

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Waguih
Level 8

Re: Play/Pause, Fast Forward & Rewind Buttons Inactive in Many Apps

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I agree. I guess it depends on how far the app developer is willing to go in implementing their apps given the capability, flexibility and intuitiveness of the basic building components available on the platform. 

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gwn
Level 7

Re: Play/Pause, Fast Forward & Rewind Buttons Inactive in Many Apps

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I too have an issue with PLAY/PAUSE, FAST FORWARD & REWIND buttons while in virtually any app, but specifically in HULU.  I am using a TCL RUKU TV I've had over one year (since opening my ROKU account) and this has become an issue in just the past few weeks.  I push either the rewind or fast forward button within the progress bar indicator at the bottom of the screen and it begins and then ends only a few seconds later.  Of course it still restricts these actions during commercials, so I don't expect that to change.  But if I want to go back more than about 60 seconds, or to pause more than 8-10 seconds.  The cursor resets and returns to the original point where I pushed the rewind or pause button.

As mentioned, this feature worked up until a few weeks ago and now does not.  I am current with the system updates.  What has changed with these features?

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