The parental controls on my Roku have stopped working. I have my account set up so that a PIN is required to download any channels from the Channel Store. This has worked perfectly until today. Now any channel can be downloaded from the Channel Store without requiring the PIN to be entered.
I have tried restarting my ROKU, changing my PIN, changing the settings in my account (to not requiring a PIN and then back to requiring a PIN) -- and still any channel can be downloaded without requiring a PIN.
This is very important to me; I consider the Roku unusable without the parental controls working.
Interestingly, I set the parental controls on the Roku Channel (requiring the PIN to watch R rated movies, etc.), and that aspect of parental controls is working -- it requires the PIN. It still doesn't require the PIN to download channels, though, despite my having checked that option.
We have a son with Autism, caused complete melt down tonight as he downloaded you tube and other “non” approved channels which are detrimental to him....any help please. Reset pin, factory reset...did it all
I set the guest mode on my TV tonight and see if that worked, when it didn’t I went back to normal mode and it restarted the TV. I checked the channel store and it required a pin. I’m not sure what I did helped however I did unplug the TV as well. Hope it works for you
Same here. My son keeps downloading apps. Sorry but I don’t find this a coincidence with how media controls what we see. Roku may have just proved to me they are rubbing shoulders with these media giants. Hoping it’s just a glitch!
By the way, I did it without step 3 -- turning the TV off. I don't have a Roku TV, just a Roku Express+, so I don't know if that is relevant. But entering Guest Mode and then exiting Guest Mode restarted the Roku (both times), and the parental controls are now working normally. Thanks again!