Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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matimat2010
Level 8

Parent Controls for Home Screen Ads

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Where are the parental controls for the ads that appear on the home screen? Im not happy with my child seeing images of the movie "Gacy" everytime we turn on the tv lately. Its enough to consider a different device. Surely there is a way to limit to family friendly ads but I cant seem to find it, please help.

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RokuMary-F
Roku Employee
Roku Employee

Re: Parent Controls for Home Screen Ads

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Hi @matimat2010,

We appreciate your post regarding the ad and parental control inquiry.

We currently do not have the feature for parental control on Roku devices directly. Please be noted that while we can't please everyone with the ads that are displayed, we do strive to avoid offensive images and other things that Roku users might not agree with. I'll forward your comments to our advertising department for review.

Thanks for your patience regarding this issue.

Thanks,

Mary

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RokuMary-F
Roku Employee
Roku Employee

Re: Parent Controls for Home Screen Ads

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Hi @matimat2010,

We appreciate your post regarding the ad and parental control inquiry.

We currently do not have the feature for parental control on Roku devices directly. Please be noted that while we can't please everyone with the ads that are displayed, we do strive to avoid offensive images and other things that Roku users might not agree with. I'll forward your comments to our advertising department for review.

Thanks for your patience regarding this issue.

Thanks,

Mary

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matimat2010
Level 8

Re: Parent Controls for Home Screen Ads

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Ridiculous, if it doesnt change soon we will try a different company. 

Disporsche
Level 7

Re: Parent Controls for Home Screen Ads

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Same here.

ComputerGuy7
Level 8

Re: Parent Controls for Home Screen Ads

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I agree with these comments. I recommend that Roku changes their policy fast. I am going to consider alternatives as well.

I don't think a movie called "strip tease" should be advertised on the screen with a  naked woman. Just because she is sitting in such a way as to hide her certain areas of her body doesn't make it OK. It just goes from being sexually explicit to being sexually suggestive for my kids to see.

This is the type of ad expected inside an HBO channel or something like that. There should be a way to disable these promotions entirely or a pay to remove option.

gchristianson
Level 7

Re: Parent Controls for Home Screen Ads

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@RokuMary-F 

I urge Roku/the advertising department to allow users to have some control over the content level of the ads shown on the home screen. For example, I am a middle-grade teacher who has a Roku TV in my classroom. I use the TV in place of a projector. Today, while wirelessly projecting my computer, I got booted to the home screen which displayed an ad for "Naked and Afraid" and had two naked people in an embrace in the ad. This isn't the kind of stuff I want on my screen for middle-schoolers. 

JimmyIV
Level 7

Re: Parent Controls for Home Screen Ads

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We use Roku devices at the church I work for, and having the potential for suggestive or violent ads in a preschool Sunday school classroom setting is giving us cause to look for alternatives. I enjoy Roku for its ease of use, but if there is a risk of exposing our kids to suggestive content, we will simply pull the plug on our Roku Express and use other means. Parental controls needs to extend to the advertising. 

scott_2
Level 8

Re: Parent Controls for Home Screen Ads

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This just happened to us as well with our kids- exact same ad. THIS MUST STOP! I'll throw the TV right back in the best buy parking lot where I purchased it if Roku doesn't fix this. It's freaking 2021!!!! GET IT TOGETHER STUPID ROKU!!!!!! 

scott_2
Level 8

Re: Parent Controls for Home Screen Ads

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@RokuMary-F  - this is really an unacceptable answer. The ads that your team is approving for all user viewing are often highly offensive. If Roku can't fix this, then we're done with Roku. Please advise ASAP whether or not there will be a fix provided within 30 days or I'm returning my TV back to BestBuy - refund or not. Please advise. 

vidv
Level 7

Re: Parent Controls for Home Screen Ads

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Hi,

Another parent here. Not pleased with the inability to turn off the ads on this TV's main menu.