Features, settings & updates

[MommaAlix]

I am attempting to activate "guest Mode" and got to the screen where it requires a PIN.  In the ROKU  instructions, there is a pin pad on the screen to input the PIN.  My screen in settings does not have a pin pad and it prompts me to "set up a PIN".  I have updated my PIN in my account multiple times but the problem still exists.  

[MommaAlix]

To add a bit more detail.  I restarted the roku after I reset my PIN in my ROKU account but still not working.

[renojim]

Make sure the email address that shows under Settings->System->About is the same email address you're using to log in at https://my.roku.com .  Some people have managed to create more than one Roku account without even realizing it.  If that checks out, check for updates under Settings->System->System update just to make sure everything is up to date.  Finally, you can set up Guest Mode remotely at https://my.roku.com .  Just log in and scroll down to your linked devices.  You can enable Guest Mode there.

[village306]

I had the same problem. I was never able to enter a PIN to activate Guest Mode, but glad to learn that I can do it from myroku.com. Roku should make that clear; I had to dig deep into this community to find this helpful hin.t