Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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MommaAlix
Level 7

PIN Pad not showing on screen when trying to activate GUEST MODE

I am attempting to activate "guest Mode" and got to the screen where it requires a PIN.  In the ROKU  instructions, there is a pin pad on the screen to input the PIN.  My screen in settings does not have a pin pad and it prompts me to "set up a PIN".  I have updated my PIN in my account multiple times but the problem still exists.  

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MommaAlix
Level 7

Re: PIN Pad not showing on screen when trying to activate GUEST MODE

To add a bit more detail.  I restarted the roku after I reset my PIN in my ROKU account but still not working.

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renojim
Community Streaming Expert

Re: PIN Pad not showing on screen when trying to activate GUEST MODE

Make sure the email address that shows under Settings->System->About is the same email address you're using to log in at https://my.roku.com .  Some people have managed to create more than one Roku account without even realizing it.  If that checks out, check for updates under Settings->System->System update just to make sure everything is up to date.  Finally, you can set up Guest Mode remotely at https://my.roku.com .  Just log in and scroll down to your linked devices.  You can enable Guest Mode there.

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