Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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TechGeekLady
Level 7

Re: Overheating

Thank you for the tech info. We have several Roku Express+ (model 3910X). One is a little over a year old, and we have had to start using ice packs under them to be able to stream ANYTHING!

It started with the app Sling. We would be watching it for an hour, then get an error that told us 'connection lost'. If we kept watching the movie/show, we would get kicked out to Roku home.

I had noticed the the Roku devices were running really hot, even if I was chilly. I finally came up with the ice pack (the freezer packs, reuse-able) in a ziplock to cool it. It works, Until the pack gets cool.

Now I have had to buy multiple packs to keep frozen, (my beloved is a TV addict) so when the Roku acts up I can keep his streaming going.

We use the Cox monthly/no contract Internet service to stream with, have been using Roku apps to watch TV with. Did not notice so many problems when we were using contract Cox/Direct TV.

Have been unplugging the unused Roku from its USB connection when it is not in use. It takes about 45 minutes for the errors to start. Do not get a red light on the Roku (just a blueish reddish {almost indigo}, or overheating error on the screen.

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Roku Employee
Roku Employee

Re: Overheating

@GypsyR 

Thanks for letting us know about the issue that you are experiencing.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support for their products running the Roku OS.

You can reach TCL here: https://support.tclusa.com/

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Roku Employee
Roku Employee

Re: Overheating

@TechGeekLady 

Thanks for letting us know about the issue that you are experiencing.

Couple of questions to get a better understanding of your device setup:
- Where is your device being placed? Is it near other electronics devices? Is it being placed in a cabinet or closed space?
- Have you tried plugging your Roku devices with the wall adapter instead of using the USB connection?

Please keep us posted so we can continue to further assist you.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Cripper1
Level 7

Re: Overheating

My problem is Prime Video...I can stream any app all day and not have a problem...5 to 10 minutes into anything on prime ...I get the message that my roku is heating up???
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Roku Employee
Roku Employee

Re: Overheating

Hi,

Thanks for letting us know about the issue that you are experiencing.

We have some tips here that may help when you encounter that type of message: What should I do if the red light is on or I see a “Your device is overheating” warning?

If you've already tried the steps listed, please feel free to send me a PM with your Roku account email address, device and serial number of your device from Settings>System>About and I'll be able to assist your further from there.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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GypsyR
Level 7

Re: Overheating

The TCL website is one of those sites where they throw all the FAQ type questions out there and force you to conform to them. Sort of. So if you have a question out of the norm then it gets difficult and you have to resort to email. A strategy where they (hope) the website runs along with the least possible actual human intervention.

Which means I have to give Roku a big thumbs up for at least having an actual (active!) human being onsite and paying attention.   Smiley Happy

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YooperDan
Level 7

Re: Overheating model 3810X

I have the same problem with my Roku.  The processor is running at idle at 99c degrees with the CPU speed jumping form 216Mhz to 1000Mhz.  This device is only four months old and the performance is unacceptable.  I have also noticed that the WiFi module is hot as well with signal SNL jumping from 33 to 68.  

These results are identical for power coming from the Roku supplied power plug and cable or plugging the device into a USB port on the TV.  Voltage is stable at 850 mV in both instances. The benefit for plugging it into the tv is at least when I shut the TV down, The Roku turns off and has a chance to cool down.  

it appears that the processors power management is generating way too much heat.

What is the remedy for this problem and please do not suggest ice packs like one of the users has been forced to resort to.  

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TheRisingPHX
Level 7

Re: Overheating model 3810X

Anyone think this issue may been worsened by 9.2? I had zero issues prior to that update on my 3810X.
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YooperDan
Level 7

Re: Overheating model 3810X

I have had similar experience with the 3810X.  I have two on HD TVs and one on a Sony Bravia 4K machine and this problem has just started happening in the last week.  Looking at the ROKU SDK documentation, there is a comment about Content Switching to improve performance.  This appears to me as an area that should be investigated.  My Stick has been POWERED OFF for the last 10 hours so I will begin testing it later today tracking time, temperature and the rate of “glitches”.  I hope to have more data to post later this afternoon.

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YooperDan
Level 7

Re: Overheating model 3810X

Well, the stick started at room temp of 20c and from going from cold start to HOME, the temp jumped to 68c.  As expected the network secret menu performance metrics were reset to zero and we already had a RX of 4896 and 30k glitches.  After 10 minutes of tracking, we had RX OF 5975 and 192k glitches. The device was still on the SECRET menu screens.  With a glitch rate of over 30 to 1, there is really something wrong with the last upgrade.  The stick+ is on software version 9.2.0 build 4750-50 last updated on 11/24/2019.

the Linux driver oxwpan version is 10.00.01.02.13-b.  The troubling thing is the -b which generally means BETA.  That translates as “too buggy to use.”  With the high glitch rate of now at 70 times the received frames, and the temp at 95c with nothing going on but monitoring software and HOME, something is definitely WRONG.

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