Help

Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
GoldenMess
Newbie
‎02-22-2021 07:31 PM

Over Heating Message on Roku TV - I do not have a Roku device

I have a TCL Roku TV. I do not have a Roku device or stick.  The TV is only 4 months old and this is the first time this message has appeared.  Does this mean the TV is overheating?  It is wall mounted and approximately a foot away from the wall when viewing.    ?????

0 Kudos
Reply
1 REPLY 1
RokuMary-F
Community Moderator
Community Moderator
‎02-23-2021 03:39 PM

Re: Over Heating Message on Roku TV - I do not have a Roku device

Hi @GoldenMess,

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.

Thanks,

Mary

 

Mary F.
Roku Community Moderator
Reply
Labels