Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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AFornazari
Level 7

Oops... There was a problem connecting to the server. Please try again later.

I have a TV on guest mode for one of my Airbnbs and when they select their auto sign out date, they get this message: Oops... There was a problem connecting to the server. Please try again later.

 

Also, when they try to disable guest mode with the pin i give them, they also get that same message

 

This is really annoying and I don't even see this device as one of my linked devices in my account for some reason either. In fact, none of the TVs i put into guest mode remain a linked device in my account and that's been a concern of mine too. 

5 REPLIES 5\
Help11
Level 7

Re: Oops... There was a problem connecting to the server. Please try again later.

Put Credit Card number inside

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hulagirl4758
Level 7

Re: Oops... There was a problem connecting to the server. Please try again later.

Hi - I am attempting to set up guest mode in my RV for my renters and after I selected "enter guest mode" it said "there was a problem connecting to the server.  Please advise. 

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Doman128
Level 7

Re: Oops... There was a problem connecting to the server. Please try again later.

Did you ever get it working?

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thrumph56
Level 7

Re: Oops... There was a problem connecting to the server. Please try again later.

i am having the same problem.  Now my tv do not work at all,  the only screen the shows up on my tv is the guestmode screen.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Oops... There was a problem connecting to the server. Please try again later.

@thrumph56

Thanks for the post.

Can you please clarify the issue you are experiencing? Is your TV set up in guestmode?

For more information about how to get out of guestmode, visit our Support page here: How do I set up Guest Mode on my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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