Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Tammi_L
Level 7

Only the express is un-usable

I have 3 roku sticks that we've used for years, and have purchased the Express.  Logged into our account with it and it will only give me 3 HBO channels.  It doesn't "see" any of my other channels, display the guide (only for those 3 channels) and doesn't see my saved content.  
On top of that, I cannot contact a living person via phone or chat to help me fix this.  Am I doing something wrong?  We are in our 60's so be kind. 
Thank you in advance.

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3 REPLIES 3\
Strega
Level 16

Re: Only the express is un-usable

It sounds like everything you are describing is all within a single cable TV-type app. (?)   If so, it probably makes sense to list it (ie: Spectrum, Xfinity…). 

Though Roku's response is likely to be to contact them, whoever it is.

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Tammi_L
Level 7

Re: Only the express is un-usable

The Roku's use my 3rd phone line through ATT.   They have no Roku support there or solutions.

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Strega
Level 16

Re: Only the express is un-usable

I still think the issue is probably related to the channel/app that you are using.  Unfortunately, there are thousands on Roku, so I think you will need to tell us which one to get useful ideas.

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