Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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dj57auc
Level 7

Re: [Official] OS 9 Release Notes

4660X - Roku Ultra
ver. 9.0.0 build 4072-46

auto-adjust display refresh rate - ENABLED 
- results in video stuttering (audio is fine) of 29.970 fps music video files played through PLEX - the output resolution is set to 4K 30Hz. by roku. if I stop or disable direct play during playback sometimes output is set to 4K 59Hz shown on avr or 4K 60p shown on tv and playback is fine.
auto-adjust display refresh rate - DISABLED (edited)
- everything plays fine, no more video stuttering, but I prefer my TV's upscaler and my Motion Plus settings instead of Roku's non customizable conversion to 60fps.
one byte to rule them all
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rey_1178
Level 10

Re: [Official] OS 9 Release Notes

I'm having an issue and hopefully someone has an idea what to do. After the last update my roku no longer senses that my TV can do HDR. Senses the 4k but not HDR. Already unplugged and rebooted. Unplugged the HDMI cable to and reconnected but still have the problem. This worked perfectly fine before OS9. 
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atc98092
Level 16

Re: [Official] OS 9 Release Notes

"dj57auc" wrote:
4660X - Roku Ultra
ver. 9.0.0 build 4072-46

auto-adjust display refresh rate - ENABLED 
- results in video stuttering (audio is fine) of 29.970 fps music video files played through PLEX - the output resolution is set to 4K 30Hz. by roku. if I stop or disable direct play during playback sometimes output is set to 4K 59Hz shown on avr or 4K 60p shown on tv and playback is fine.
auto-adjust display refresh rate - ENABLED
- everything plays fine, no more video stuttering, but I prefer my TV's upscaler and my Motion Plus settings instead of Roku's non customizable conversion to 60fps.

I think you have a typo here. You say ENABLED twice. Using Roku Media Player, I can't play H.262/MPEG-2 videos with the auto-adjust framerate enabled, because it causes stuttering, same as you. If I disable auto-framerate, they play fine. Therefore, I just leave it disabled. 
Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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dj57auc
Level 7

Re: [Official] OS 9 Release Notes

Yes you are right, seems like the DISABLED option behaves better after this update. now roku just upscales but does not make everything 60fps so it's ok now.
one byte to rule them all
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atc98092
Level 16

Re: [Official] OS 9 Release Notes

"dj57auc" wrote:
Yes you are right, seems like the DISABLED option behaves better after this update. now roku just upscales but does not make everything 60fps so it's ok now.

Well, I had the same issue with 8.1, so I don't think it started with 9, but who knows? I have my Roku on a 1080 plasma now, it that TV looks just fine with the resolution/framerate the Roku outputs. 
Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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radar244
Level 7

Re: [Official] OS 9 Release Notes

as soon as i updated to os9 my remote constantly stops communicating with my Roku.
if i pull a battery and put it back in it will usually start working for a few min. this never happened before the update.
i have a roku ultra 2017.
anyone else seeing this or have a fix.
thanks
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eannaglavin
Level 7

Re: [Official] OS 9 Release Notes

Owner of the Roku 4200x just wondering when it will see the release of the update. Have been waiting a long time for spotify, getting kinda annoyed about the update being released a month ago and still seeing nothing on my end...
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RokuShawnS
Level 10

Re: [Official] OS 9 Release Notes

Firmware rollouts happen in batches to measure stability of the build.
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
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rey_1178
Level 10

Re: [Official] OS 9 Release Notes

"rey_1178" wrote:
I'm having an issue and hopefully someone has an idea what to do. After the last update my roku no longer senses that my TV can do HDR. Senses the 4k but not HDR. Already unplugged and rebooted. Unplugged the HDMI cable to and reconnected but still have the problem. This worked perfectly fine before OS9. 

Well I tried doing a factory reset and didn't change a thing. I don't know if to return this and get another ultra that's still on the older firmware.
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wildsprite
Level 9

Re: [Official] OS 9 Release Notes

"RokuShawnS" wrote:
Firmware rollouts happen in batches to measure stability of the build.

I can appreciate that you do this but, what I do not like is you give us no information on how you choose who gets what? I have asked this to your twitter account and got back a generic answer so I will ask here.
how do you choose who gets the update in a staggered rollout like this? 
is it the device? is it the account? 
does it go by the serial number? 
registration date?
I would feel much better knowing this information as I have been checking every day since you started this. please reply as I'm 100% certain I'm not the only one that wants to know this
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