Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
RokuShawnS
Level 10

[Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback

With the 2018 release of the new Roku Ultra and the JBL Headphones, we would like to consolidate consolidate all commentary to a single thread.

Off topic comments will be deleted to keep things concise and on point.
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
0 Kudos
66 Replies

Re: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback

"RokuShawnS" wrote:
With the 2018 release of the new Roku Ultra and the JBL Headphones

Shawn, can you please expand on what the exact difference is between the 2017 Ultra 4660 and 2018 Ultra 4661 that warrants calling it "new"? Has any of the fundamental hardware changed, or is it merely the same device newly bundled with the JBL headphones (and updated firmware, of course)?
0 Kudos
Extremumx9
Level 7

Re: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback

I've tried to get clarification from Roku by trying to contact Customer Service and even submitted a support request. I just purchased 2 Ultra 4660R's just over 10 days ago and ask to know what the difference is. Especially the fact that I paid full price on both of them.
If this is a small change, headphones only, than it would be nice to know. The lack of support and communication makes me want to return them and move past Roku all together.
0 Kudos
RokuShawnS
Level 10

Re: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback

"Premiere+4630" wrote:
"RokuShawnS" wrote:
With the 2018 release of the new Roku Ultra and the JBL Headphones

Shawn, can you please expand on what the exact difference is between the 2017 Ultra 4660 and 2018 Ultra 4661 that warrants calling it "new"? Has any of the fundamental hardware changed, or is it merely the same device newly bundled with the JBL headphones (and updated firmware, of course)?

The Roku Ultra is identical but the player now includes premium JBL headphones for private listening and new remote finder sounds (including the Game of Thrones theme song).
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
0 Kudos
aacarr
Level 7

Re: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback

"RokuShawnS" wrote:
"Premiere+4630" wrote:
"RokuShawnS" wrote:
With the 2018 release of the new Roku Ultra and the JBL Headphones

Shawn, can you please expand on what the exact difference is between the 2017 Ultra 4660 and 2018 Ultra 4661 that warrants calling it "new"? Has any of the fundamental hardware changed, or is it merely the same device newly bundled with the JBL headphones (and updated firmware, of course)?

The Roku Ultra is identical but the player now includes premium JBL headphones for private listening and new remote finder sounds (including the Game of Thrones theme song).

Thanks...how does it compare with an Ultra 4640x (Unknown year)? Been loving the 4K performance, especially the occasional HDR source.
0 Kudos
atc98092
Level 13

Re: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback

The 4640 (2016) has a few hardware changes compared to the newer versions of the Ultra. It has a Dolby Digital decoder built in, which no other Roku has. It has an optical out jack, and has double the channel memory (1GB vs 512 MB). Other than that, they are the same box. 
Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
0 Kudos

Re: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback

"RokuShawnS" wrote:
"Premiere+4630" wrote:
"RokuShawnS" wrote:
With the 2018 release of the new Roku Ultra and the JBL Headphones

Shawn, can you please expand on what the exact difference is between the 2017 Ultra 4660 and 2018 Ultra 4661 that warrants calling it "new"? Has any of the fundamental hardware changed, or is it merely the same device newly bundled with the JBL headphones (and updated firmware, of course)?

The Roku Ultra is identical but the player now includes premium JBL headphones for private listening and new remote finder sounds (including the Game of Thrones theme song).

So still no Dolby Vision then?
0 Kudos
JimGraham
Level 7

Re: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback

On 10-7-2018 I picked up a Ultra at a local Walmart. I bought it because it was a "new" 4661 model. The box is marked  - SKU# 4661RW - LOT# 2189030962 - bar code 8 29610 00301 6

I was surprised when I looked at the bottom of the unit and saw a model # of 4660X2 - and - FCC TC21016 stamped into it.

What gives? I bought the thing as the "all new and improved 2018 model" that you hype. How in the world did it get mis-packaged and what do I do about it????? The Walmart has sold the other one they had off of the shelf so there is no swapping it out with them - IF the other one they had was even properly packaged....

What do we do to solve this problem????
0 Kudos
mike_s
Level 8

Re: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback

"JimGraham" wrote:

I bought the thing as the "all new and improved 2018 model" that you hype... What do we do to solve this problem????

What problem? You didn't say a thing about the headphones - did you get them? It's stated above that the unit itself hasn't changed, and where did you get that quote that it's an "all new and improved 2018 model?" Their press release doesn't say anything like that:

"The company also announced updates to its ultimate streaming player, the Roku Ultra which now features premium JBL headphones..."
0 Kudos
Basil
Level 10

Re: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback

"JimGraham" wrote:
On 10-7-2018 I picked up a Ultra at a local Walmart. I bought it because it was a "new" 4661 model. The box is marked  - SKU# 4661RW - LOT# 2189030962 - bar code 8 29610 00301 6

I was surprised when I looked at the bottom of the unit and saw a model # of 4660X2 - and - FCC TC21016 stamped into it.

What gives? I bought the thing as the "all new and improved 2018 model" that you hype. How in the world did it get mis-packaged and what do I do about it????? The Walmart has sold the other one they had off of the shelf so there is no swapping it out with them - IF the other one they had was even properly packaged....

What do we do to solve this problem????

They are the same device, as stated in this earlier response in this very thread:
"RokuShawnS" wrote:
...The Roku Ultra is identical but the player now includes premium JBL headphones for private listening and new remote finder sounds (including the Game of Thrones theme song).

I'm sure Walmart would take it back if you choose that route.
Basil
https://www.basilsblog.com/
Roku Ultra (4660)
Apple TV (5th gen), TiVo

Previous:
Roku boxes from every generation.
Apple TV (2nd, 3rd, 4th gen)
0 Kudos