Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
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Badgerfan3
Binge Watcher

Re: [OS 10.5] Ultra 4660X channel issues and slowness

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@JohnTR … the issues on my Roku Tv were fixed by sending a direct message to the customer rep in this message thread. He reset my system to previous version and everything is now working.

NorthIdahoStrmr
Reel Rookie

Re: [OS 10.5] Ultra 4660X channel issues and slowness

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Model 4670 ultra

10.5.0 build 4201 updated to build 4209 seems to have corrected my issue.

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RokuDanny-R
Retired Moderator

Re: [OS 10.5] Ultra 4660X channel issues and slowness

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Hi,

Thanks for your patience while we investigated the issue you are experiencing. 

At this time, we would recommend that you check for a system update through:

Settings > System > System update > Check now

After your device updates, please restart and let us know if you are still experiencing the issue you reported.


Thanks,
Danny

Danny R.
Roku Community Moderator
BrandE
Binge Watcher

Re: Roku Ultra problems after update

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There is now a rollback to the previous software version everyone! Setting>system>system updated> check now. There you will find the rollback to software version 10.0.0 build 4209

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bmeupscot
Binge Watcher

Roku Ultra (2019 Model) trying to rollback from 10.5 to 10.0

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When I  checked my 2019 Model Ultra this morning for any updates I get an automated message that my Ultra wants to "Update" from OS 10.5 to OS 10.0. I didn't do the update but it keeps asking me to install. What's going on? So far thus has only occurred on the 2019. The 2020's seem to be fine.

DCoste-
Newbie

Re: [OS 10.5] Ultra 4660X channel issues and slowness

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HI Danny, I haven't been able to load anything on my tv since the Roku 10.5 update on Thursday morning.  Roku Ultra was purchased in 2019.  Please help!

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SPARKY9160
Newbie

Roku 10.5 Update No Issues so far

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I have updated all Roku devices and so far have had no issues with loading apps.

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redri01
Channel Surfer

Re: [OS 10.5] Ultra 4660X channel issues and slowness

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Great job DannyR. I updated 10.0.x and all is well. 

Thanx for your support,

redri01

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pam562001
Newbie

Re: [OS 10.5] Ultra 4660X channel issues and slowness

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I have a TCL Smart TV and I still have the same problem with my Netflix and other channels. Either I can’t get into them or I get in and just barely start to finally watch a show and get kick completely all the way out to the Home Screen. So very frustrating. I have done the reset so many times it’s not funny!!!  Errrrr

gramseme
Newbie

Re: [OS 10.5] Ultra 4660X channel issues and slowness

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Home > Settings > System > System Update > Check Now.

Did that. Still not working...What now? So frustrating..