Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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BeezKneez133
Level 8

Re: [OS 10.5] Ultra 4660X channel issues and slowness

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-Roku device model - 4670X Roku Ultra

 -serial number - Y001A193440

 -device ID - KW9981193440

 -and software OS/version - 10.5.0 build 4201-46

BeezKneez133
Level 8

Re: [OS 10.5] Ultra 4660X channel issues and slowness

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I say.......for every day that our devices are 'bricked' , Roku pays for a month of all of our streaming services.

That'll get them to fix this **bleep**.

Happy2bgrandma
Level 8

Re: [OS 10.5] Ultra 4660X channel issues and slowness

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I don’t remember an update but the same thing is happening to me, I have tried all the same things  and still nothing on the screen, mother in-law got the update same model ultra 4600 and hers is working fine, so frustrating!!

dreadprime
Level 8

Re: Roku TV Connectivity issues

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Oh great my other roku 4670X was forced to update yesterday and is totally busted now too. 

Serial number YJ005C498169

VERSION 10.5.0 4201-46

Tracker ID 69-463-289

Same issues as everyone very slow loading of apps or they don't work at all.

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lucas_jim
Level 8

Re: [OS 10.5] Ultra 4660X channel issues and slowness

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This happened to me too.  My unit is now a brick!!!!!   I upgraded the Roku Ultra firmware to version 10.5.0 and now nothing streams.  I contacted Roku by Chat, tried the Factory reset they told me would solve the problem, waited the full hour and a half for everything to reset and reload my channels and still - nothing streams!!!!  It's become obvious that this was a bad software release.  Did they not test on every model in their product portfolio?  Did they know there were bugs in the firmware but decided to release it anyway?  I've already started steering my friends away from Roku if they are going to continue releasing untested firmware.  This is ridiculous.  I went from a working unit to a brick.

Thomaso1920
Level 8

Re: Since 11/17/2021 Update Nothing works

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The real solution is ROKU needs to fix the update for all variations of their streaming devices. Do real quality assurance testing and stop beta testing on it's users!

Gheeesh!  Was told from customer service chat that I would get an answer by email.  I asked if the update could be rolled back, didn't get a reply.  

We should be compensated with a new updated Ultra Roku, since it was the Roku update that broke it.  

xvampyrex
Level 7

Re: Roku update 10.5 just broke all of my channels

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I have 3 different Roku's in my home: Premier 4, Express 4 and the Ultra. Seems the issue is only happening on my Ultra box. I have rebooted several times, un-installed and re-installed the apps. Hulu, Discovery+ and Peacock for sure do not work, I haven't tried other apps yet. My box is connected to the 5G of my Wi-Fi with excellent signal and there is no option for me to try an connect to the 2.4G and see if that fixes it as I have a mesh system and it automatically puts it on the best band. 

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Eichanod
Level 7

Re: Roku Ultra November 17th update causing apps to load slowly and some don't work at all.

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Roku Ultra 4670x

SN YJ00FC745721

version 10.5.0 4201-46

ID KWA06F745721

All channels slow to load or unresponsive when loaded. Some videos won't play. Can't even view the Roku "What's New" video.

This one is a FAIL.

Timepoor
Level 7

Re: Roku Ultra November 17th update causing apps to load slowly and some don't work at all.

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2 4670x got updates today and my Roku TV and all 3 are slow to respond or don't respond at all. Hbo, yttv, yt, prime, roku channel doesn't  matter.

Kind of crazy...

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Kgeorge84
Level 7

Re: Multiple channel issues and slowness after 10.5 update

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Same Roku, same channels, and same issues!! 
In addition: 

ESPN loads and acts just like YouTube does.

Paramount Plus does the same thing as HBO Max. 

NOTE: The update did not cause any issues on our Roku Express, only the Ultras

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