Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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KellySAHM
Level 7

Re: [OS 10.5] Roku TV experiencing loading channel issues

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Hello,

I do not have the remote. I just use the remote app. What’s the protocol for fixing this issue without the remote? Thanks, Kelly 

bjasmus
Level 8

Re: [OS 10.5] Roku TV experiencing loading channel issues

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I have tried EVERYTHING to watch our Roku. I have not found any answers on this topic. Its try this or that!! NOTHING works. Makes me very angry that I have to go by a new one. This is absolutely ridiculous and you are not offering any customer support!! 

Dani44
Level 8

Re: [OS 10.5] Roku TV experiencing loading channel issues

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Hey,

Did you get an option on your screen to roll back to the previous version yet?  Just curious.  I can't even get to the settings menu because the remote doesn't work anymore to try to manually look for the fix.

bjasmus
Level 8

Re: [OS 10.5] Roku TV experiencing loading channel issues

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Nope, ours did the same thing. When we go to it the screen just sits on my screen saver. Remote doesn't work for us either.

Sabryna84
Level 7

Re: [OS 10.5] Roku TV experiencing loading channel issues

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Mine is fixed as of this morning! It wouldn’t load anything except Netflix and you tube, but everything works now! I did 2 chats 2 days ago and gave them my info so if it’s still not working try that. 

Dani44
Level 8

Re: [OS 10.5] Roku TV experiencing loading channel issues

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Good to know...I PM'd Danny at Roku like he said to but haven't heard back.  If I hear anything back I'll try to find you and let you know what he recommends to do.  He wants a bunch of info but how can we give it to him if we can't get on Roku to view it....

AzKeW
Level 8

Re: [OS 10.5] Roku TV experiencing loading channel issues

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I keep asking people but how do you get the information if they won't turn on?  The remotes are not working and they won't come up on the app - they can't be found - so how do you send the information?  We have three, I'm beyond frustrated. 

bjasmus
Level 8

Re: [OS 10.5] Roku TV experiencing loading channel issues

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Thank you! I would appreciate anything you find out. I hate to have to buy a new one! Right, how do we know if we can't get to it.

bjasmus
Level 8

Re: [OS 10.5] Roku TV experiencing loading channel issues

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Beyond frustrated is an understatement!

RokuMary-F
Roku Employee
Roku Employee

Re: Is there an update for Roku model 7202x

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Hi @Rayray1,

Thanks for posting in the Roku Community! We're very sorry to hear of the troubles.

If you are experiencing multiple channel playback issues on a Roku TV model 7XXX, we recommend now checking for a manual update to see if the issue is still occurring.
To check for a manual update, navigate to Home Settings > System > System Update > Check Now. 

For full information on this, you can take a look at this link: How do I update the software on my Roku® streaming device? | Official Roku Support 

Please try doing this and see if it helps with what you're experiencing.

Many thanks,
Mary