I have tried EVERYTHING to watch our Roku. I have not found any answers on this topic. Its try this or that!! NOTHING works. Makes me very angry that I have to go by a new one. This is absolutely ridiculous and you are not offering any customer support!!
Did you get an option on your screen to roll back to the previous version yet? Just curious. I can't even get to the settings menu because the remote doesn't work anymore to try to manually look for the fix.
Good to know...I PM'd Danny at Roku like he said to but haven't heard back. If I hear anything back I'll try to find you and let you know what he recommends to do. He wants a bunch of info but how can we give it to him if we can't get on Roku to view it....
I keep asking people but how do you get the information if they won't turn on? The remotes are not working and they won't come up on the app - they can't be found - so how do you send the information? We have three, I'm beyond frustrated.
Thanks for posting in the Roku Community! We're very sorry to hear of the troubles.
If you are experiencing multiple channel playback issues on a Roku TV model 7XXX, we recommend now checking for a manual update to see if the issue is still occurring.
To check for a manual update, navigate to Home > Settings > System > System Update > Check Now.