I also PM’d my info to @RokuDanny-R this morning but I’m posting it here, too, just to be safe. My problem is the same as everyone else: channels won’t connect or load (except Netflix) and Roku videos and anything else won’t stream.
Here is my info:
Roku TV 7141X
TCL model 50S421
Serial number YN001H227091
Software version 10.5.0 build 4201-30
Device ID NM9911227091
Thanks for whatever you can do to get this resolved as quickly as possible.
I am also in the same position. Recent 10.5 update has rendered all our Roku Smart TV's (Onn's & TCL's) completely useless. 4 of them.
It's been 4 days and counting now. Netflix is the ONLY channel working properly, every other channel (you name it) will not load at all, gives error messages, or take like 15 minutes to load **bleep** SD buffering content and then fails. It's beyond frustrating at this point. It's a widespread problem. I rebooted the modem/router, hooked up to ethernet, went thermonuclear and factory reset all Roku smart tv's and they all do the same thing .. all channels not working except Netflix. And this took hours as I'm sure you all know.
All wifi and connected devices in the home connecting at blazing fast speeds. It is NOT our home network in any way. It is absolutely the Roku 10.5 update that broke all our TV watching abilities (sand Netflix only) for days now. Roku - PLEASE for the love of god post something on your website front and center acknowledging the problem and suggest a solution - or even a temporary solution. We are dead in the water.
Rollback instructions please, or, push out a new update to fix. This seems to be the ONLY solutions at this point, right? I've tried everything else. All smart Roku TV's say the signal strength is Excellent too. This is maddening.
Ditto!! Currently experiencing the same issue with my 58" Sharp Roku TV after the recent firmware update. Sure would like to get some response from the company since the firmware update obviously is the root of the issues.
I understand a few others have done that, but, separating user by user for one off fixes is not the answer here for this current situation. It is very widespread and Roku needs a mass rollout of either an update fix (like 10.6) OR, rollback instructions for everyone experiencing these issues.
Again, I and others are also asking Roku to please post something on their website about this problem.
I have the same issue on (4) separate Roku TV's, all less than 1yr old, both Onn and TCL brand. In 2 different houses. All are recently on 10.5. They ALL have these same issues and can only connect to Netflix and even that is slow.
Ditto. 4 Roku TV's in 2 separate houses. Onn and TCL brand. All less than 1yr old. All auto updated to 10.5. All not working at all except for Netflix is half of normal. All other channels not working. Network is blazing fast. This is a widespread issue. Roku should acknowledge this on their site somewhere and push out a fix update like 10.6 or rollback option, ASAP! Common Roku .. we have been loyal to you. Please do the right thing here. This is a big deal and seemingly one of your biggest blunders in recent memory. Don't let it spiral.