Features, settings & updates

[RokuKariza-D]

@opnchaudhary

Appreciate the reply.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[Cusmar]

Was there a solution for this? I appear to have the same issue

[laurenmcdougald]

I am as well. I hope there was a solution.

[Cmac1]

I also have the same problem and am hoping for someone to provide a solution. 

[opnchaudhary]

No, I did not find any solution for it. After facing the problem for almost a month, one day it started working. 

[RokuMary-F]

Hi everyone,

Thanks for reaching out to the Roku community!

I'd be happy to take a closer look to see how we can help get you up and running.
A few questions here to better understand what you're experiencing: 
1. Are you using a Roku TV or a Roku device?
2. What channel are you trying to add to your Roku device?
3. Are you receiving error messages or codes when adding the channel?
4. What troubleshooting steps have you taken so far to try to resolve the issue?

We recommend taking a look at the troubleshooting steps provided by our Support page here: How do I add channels to my Roku® streaming device? | Official Roku Support
With more information, we will be able to assist you further.

Please keep us posted.

Regards,
Mary

[Cusmar]

Hi Mary, 

It's a roku express, version 10.5. 

It's was a bunch of channels, mostly news ones that I was trying to add, I tried about 10 before posting

It's the same error message as the op, haven't tried too much as it seemed some people lost there already installed channels by messing round trying to fix it

Thanks

[RokuMary-F]

Hi @Cusmar,

Thanks for the follow-up.

Have you tried performing a factory reset on your Roku device to see if that resolves the issue you are experiencing that was previously posted by @RokuDanny-R?
For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device? | Official Roku Support
Follow the steps below from your Roku device to perform a factory reset.
Press the Home button home on your Roku remote.
Scroll up or down and select Settings.
Select System.
Select Advanced system settings.
Select Factory reset.
Select Factory reset everything and follow the on-screen instructions.
Factory reset/ Language
Let us know if there's any difference after.

Best regards,
Mary