Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Morpheous1970
Level 7

OS 10.5 / Build 4187 Updated on 10/20 now all channels just say loading


Yesterday evening @ 6:08pm on Oct 20th, my Roku 4400 did an update to OS 10.5.0/Build 4187.   Every single channel when you try to open them just say loading.   Never opens.   Tried checking for new update, just reboots and does nothing.   Have power cycled the roku, to no avail.  Right now its a giant doorstop as it does not work.

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: OS 10.5 / Build 4187 Updated on 10/20 now all channels just say loading

Hello @Morpheous1970

Thanks for letting us know about the issue you're experiencing.

Are you by chance getting a 'Can't run channel' error message? Please also provide us with the following information for further investigation:

-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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