Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Gary-94080
Level 12

OS 10.0.0/RMP 5.5/Screensaver Issue 8 Sept 2021

OS 10.0.0 b 4177-46 20 April 2021

OS 10.0.0 b 4185-46 27 April 2021

OS 10.0.0 b 4195-46 6 May 2021

OS 10.0.0 b 4198-46 20 May 2021

OS 10.0.0 b 4205-46 9 June 2021

OS 10.0.0 b 4208-46 16 June 2021

OS 10.0.0 b 4209-46 23 June 2021

RMP 5.5 b 9 5 April 2021

RMP 5.5 b 12 8 Sept 2021

the Roku Media Player playing audio files in continuous mode with the Roku Screensaver turned on still stops playing after two audio files have been played. 

in a couple of weeks it will be a year that the RMP and the Roku Screensaver have not been able to be used together.

the issue of the resume play marker also has not been fixed.  files that have been played through to the end still have old resume play markers so they do not start at the beginning.

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6 REPLIES 6\
Gary-94080
Level 12

Re: OS 10.0.0/RMP 5.5/Screensaver Issue 27 April 2021

a new OS update b 4185-46

the screen saver still causes the RMP audio player to stop after 2 files are played.

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Gary-94080
Level 12

Re: OS 10.0.0/RMP 5.5/Screensaver Issue 27 April 2021

a new OS update b 4195-46, 6 May 2021

the screen saver still causes the RMP audio player to stop after 2 files are played.

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Gary-94080
Level 12

Re: OS 10.0.0/RMP 5.5/Screensaver Issue 6 May 2021

it has been a year now since Roku has rendered the Roku Media Player audio player/screensaver combination useless. 

what good is an audio player set to continuous play it it stops after playing two files?

early on we were given assurances that Roku was listening and that they were working on the issue.  as time wore on Roku's responses became fewer until they seemed to be basically ignored.

there was a time when Roku believed that the issue was resolved because the RMP would work with the screensaver.  they did not seem to understand that there was a specific problem with the audio player stopping in continuous play.  (I guess they were not listening very hard)

I would say the highlight of the year was when word got out that the RMP team was blaming the OS team for the problem.  it is usually Roku pointing the pointing the finger at third party vendors for things that don't work.  from the results I guess that means that no one is working on it.

there is only one positive thing thing that I have to say about this odyssey.  I am glad that it happened when it did.  I was on the verge of getting additional Ultras to use in other rooms.  needless to say that has not happened and I no longer have an unqualified recommendation for anyone else getting a Roku.

Happy Anniversary Team Roku

Gary-94080
Level 12

Re: OS 10.0.0/RMP 5.5/Screensaver Issue 19 June 2021

OS 10.0.0 b 4208-46 16 June 2021

RMP 5.5 b 9 5 April 2021

over 13 months now since the screensaver has not worked with the RMP.

the RMP audio player still stops after two files are played when the screensaver is on.

also for the record, the resume play bug is still there.  sometimes it seems like the resume play marker is cleared only to find it back again when coming back to check to see if the RMP is working.

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RokuDanny-R
Roku Employee
Roku Employee

Re: OS 10.0.0/RMP 5.5/Screensaver Issue 19 June 2021

@Gary-94080

Thanks for the posts.

I have passed along the information to the appropriate Roku team to investigate the issue further. Once I have more information, I'll be sure to update this thread.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Gary-94080
Level 12

Re: OS 10.0.0/RMP 5.5/Screensaver Issue 8 Sept 2021

sigh.

another update, another disappointment.

it has been 16 months.

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