Features, settings & updates

[DBDukes]

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@masoncon wrote:

Model RC339

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That's unexpected. I gathered from what you were saying that you have a Roku device attached to a TV. Is that not the case? Is it a Roku TV (TCL, Hisense, etc)? Or is it a Roku device attached to a TV?

[masoncon]

It's a device attached to the TV, I can turn the TV off with the remote but I cannot turn it on and the volume does not work.  Is there a patch or work around for it or not?????

[RokuDanny-R · Accepted solution]

Hi everyone!

Thanks for the posts regarding the issue you are experiencing.

Please be aware that we are still investigating the root cause for why this happened.

In the meantime, please set your Roku Remote again for TV controls. Navigate to Settings > Remotes & Devices > Remotes > [select your remote] > Set up remote for TV control. For more information about this setup process, visit our FAQ here: https://support.roku.com/article/115013019828.

If you are still experiencing an issue, please see this thread for more information: https://community.roku.com/t5/Remotes-Accessories/Did-your-Roku-remote-lose-volume-and-TV-control-af...

To avoid further confusion on this thread, we will be closing this thread out.

Thanks,
Danny