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Mjheals
Newbie
‎02-09-2022 05:30 PM

No sound, roku express even after restart, reset to factory and disconnect power

Was working fine for months now No sound, have disconnected power,changed hdmi and reset to factory setting . Still no sound. 

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RokuMary-F
Community Moderator
Community Moderator
‎02-11-2022 09:08 AM

Re: No sound, roku express even after restart, reset to factory and disconnect power

Hi @Mjheals,

Welcome to the Roku Community and thanks for letting us know what you've done.

We'd like to take a closer look to see if there's anything else we can suggest to help.

Does the issue only occur on a specific channel or all channels on your Roku device?

Is your Roku device is directly connected to TV or through another device such as an audio/video receiver (AVR) or sound bar?

To help troubleshoot the issue further, follow this link: What to do if you do not hear sound from your Roku® streaming player | Official Roku Support 

Please keep us posted and we'll continue assisting you from there.
 

Best regards,
Mary

Mary F.
Roku Community Moderator
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