Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

No search button on main screen

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We have a new roku express which when setup only has 3 menu`s on home screen. It has Home, Streaming channels and Settings we are based in the east of England. I tried to search for an answer but could not find out what`s wrong. 
Thanks

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Roku Employee
Roku Employee

Re: No search button on main screen

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@bery4 

Thanks for the inquiry.

Please be aware that Roku Search is currently available in English in the following regions: Canada, the United Kingdom, and the United States. The absence of this feature may be due to where you are located.

For more information about Roku Search, visit our Support page here: Can I search movies and TV shows across top channels?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 11

Re: No search button on main screen

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"carlgill" wrote:
We have a new roku express which when setup only has 3 menu`s on home screen. It has Home, Streaming channels and Settings we are based in the east of England. I tried to search for an answer but could not find out what`s wrong. 
Thanks

Have you tried a factory reset? If not, log on to your Roku account, scroll down to the bottom of the Account page, and remove (unlink) the device from the listing. Then, reset the device (holding down the reset button for no less than 30 seconds). Try setting it up again.

If this doesn't resolve it, perhaps the answers to the following might help find the issue. Is this your only Roku? If not, what is the model number(s) of other device(s)? And do you have five items on that menu (Home, My Feed, Search, Streaming Channels, Settings)?

Are you using a UK device? That is, is it one purchased for the UK as opposed to purchasing from a US retailer?

Are you using a VPN?
Basil
https://www.basilsblog.com/
Roku Ultra (4660)
Apple TV (5th gen), TiVo

Previous:
Roku boxes from every generation.
Apple TV (2nd, 3rd, 4th gen)
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Level 7

Re: No search button on main screen

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It was bought on Amazon UK with next day delivery so it should be an EU model. As far as I know we are not using a VPN.
Thanks
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Level 11

Re: No search button on main screen

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And the results of the factory reset?
Basil
https://www.basilsblog.com/
Roku Ultra (4660)
Apple TV (5th gen), TiVo

Previous:
Roku boxes from every generation.
Apple TV (2nd, 3rd, 4th gen)
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Level 7

Re: No search button on main screen

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Can someone on the Roku team please respond? There is no Search feature on 2 devices I purchased (Roku Premiere, Roku Express). What do I have to do to get the Search option? I have 3 options only and Search is not one of them. Please advise...
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Roku Employee
Roku Employee

Re: No search button on main screen

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@bery4 

Thanks for the inquiry.

Please be aware that Roku Search is currently available in English in the following regions: Canada, the United Kingdom, and the United States. The absence of this feature may be due to where you are located.

For more information about Roku Search, visit our Support page here: Can I search movies and TV shows across top channels?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: No search button on main screen

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So, people from other areas other than US and Canada, are ripped off when they buy a roku! No search menu, what the **bleep**? I'm returning my recently bought roku. I paid for it the same from someone in the US, I get a piece of trash?

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Level 7

Re: No search button on main screen

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I have the same problem, i bought one from amazon us,  im in central america, i feel cheated with this product

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Level 7

Re: No search button on main screen

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From Roku page "Roku Search está disponible en español en las siguientes regiones: Argentina, Canadá, Chile, Colombia, Costa Rica, El Salvador, Guatemala, Honduras, México, Nicaragua, Panamá, Perú y Estados Unidos." which is not true. Why Roku deceives potential users from no english-speaking countries?

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Level 7

Re: No search button on main screen

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Why is the option not available for users in Australia?


@RokuDanny-R wrote:

@bery4 

Thanks for the inquiry.

Please be aware that Roku Search is currently available in English in the following regions: Canada, the United Kingdom, and the United States. The absence of this feature may be due to where you are located.

For more information about Roku Search, visit our Support page here: Can I search movies and TV shows across top channels?


Thanks,
Danny


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