I've tried rebooting, turning everything off and walking through a setup as if this device was new. When I open and select my hdmi2 I get a solid screen with just the ROKU name. I cannot select anything it does not go to the home screen its just a screen with the name. I've also tried to connect through my phone and it doesn't recognize my device or ip address.
Do I just need to buy a new device? Do I lose previous channels if I get a new device? Any help would be appreciated. Thanks.