Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Zakarysdaddy
Level 7

Re: No Airplay connect code appearing on Roku

I have the 3810x - Ruko streaming stick+ with software version 9.4.0 build 4190-50 with an iPhone XR running OS 14.2 and I see “No usable data found." when scanning QR to set-up as well

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davmwill
Level 8

Re: No Airplay connect code appearing on Roku

I have the same problem with no code for Airplay and QR scanner does not work for Homekit. The tv display is as you show. Nor does my iPhone ask for the 4 digit code. My iPhone allows me to play a tv show and I see the Airplay icon but the only device listed is my iPhone. All devices are on the same ATT WiFi network. I have a Roku Ultra 2019 and iPhone 6, and all software on the Roku and iPhone are up to date.

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RokuDanny-R
Roku Employee
Roku Employee

Re: No Airplay connect code appearing on Roku

Hi everyone,

Thanks for the posts.

Danny R.
Roku Forum Moderator
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davmwill
Level 8

Re: No Airplay connect code appearing on Roku

I see on the tv screen in Roku what you describe. There is no Airplay code. When I go to HBO Max on my iPhone and click on the Airplay icon it only shows my iPhone as a device, my Roku is not listed. I can play a movie on my iPhone but not on my tv via Roku. According to instructions I have seen on the internet, you have to enter the 4 digit code for the Roku device to connect. You cannot do that if Airplay does not display the code when it boots. Just having Airplay "on" in Roku does not work.

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RokuDanny-R
Roku Employee
Roku Employee

Re: No Airplay connect code appearing on Roku

Hi everyone,

Thanks for the posts.

When trying to use Airplay, have you made sure that both the Roku device and what you are trying to connect are on the same wireless network?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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davmwill
Level 8

Re: No Airplay connect code appearing on Roku

Yes, they are on the same network. Every device in my house is on the same network. I can control all my Roku devices and Anova Sous Vide with my tablet and iPhones. I just cannot get get Airplay and Homekit to work. 

Sholden81
Level 7

Re: No Airplay connect code appearing on Roku

this is what it looks like in my settings. I have an iPhone 8+

Automatically airplay to TV’s - ON

Transfer to HomePod - this is switched to on

Handoff is switched to on

there Is nothing about asking for a code, or is there a code popping up on my Roku. 

MimaM
Level 7

Re: No Airplay connect code appearing on Roku

are we ever going to get a reply on how to fix this? We all see the same settings, I’m sure we’ve all rebooted and we’re all connected to the same network. How do we get the code???

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RichClose
Level 8

Re: No Airplay connect code appearing on Roku

HORRIBLE SUPPORT from ROKU, this is disgusting that they can't solve what appears to be the problem in THEIR design and they just keep quite and offer zero help or even a hint that they care. I'm disgusted with them,

davmwill
Level 8

Re: No Airplay connect code appearing on Roku - Solved

I finally found what was causing my problem I think. I recently obtained an iPhone 6 hand-me-down and in setting it up I neglected to turn on WIFI usage in addition to just the ATT phone connection. You must have all devices on the same WIFI network, install the applicable app on your Apple device (HBO Max in my case), set Airplay to on and whatever setting you want for access (ie code once only, always, or password), open the app, find the tv show you want to stream, click on the Airplay icon, select the Roku device you want from the list (I have 3 in my home), enter the code for the specific Roku device that appears as requested or password if that was your choice, then click on the Play arrow in the HBO Max app. Is it simple or user friendly? You decide. If you have Airplay as a choice on Roku Setup and an Apple device (phone, tablet, laptop, etc.) you should be able to get it to work. I got HBO Max for a year for free with my ATT high speed internet connection and I wanted to binge Sopranos.

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