Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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AK707
Level 7

No 5.1 audio on Disney plus only

Does anyone else have this problem? New Roku Ultra, connected to new Sony receiver via HDMI, receiver connected to new 4k Samsung TV via ARC hdmi. 

When I play Netflix on the roku I get full 5.1 digital surround.

When I play Disney plus on the Roku I get only the center speaker playing sound, Disney never triggers the subwofer.

What settings am I missing? Roku audio settings (auto digital, dts etc) is it a channel specific issue?

Any help? Thanks! 

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2 Replies
Nickkb
Level 7

Re: No 5.1 audio on Disney plus only

I do too, it's driving me nuts. I've got an Ultra connected to a TV with audio passthrough to a receiver. Other channels work fine. What gives, Disney+??? 

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Nickkb
Level 7

Re: No 5.1 audio on Disney plus only

Pretty sure I've figured it out. For whatever reason, the ARC was sending stereo for stereo streams and nothing for Dolby Digital Plus, which is what Disney+ uses. I plugged my Roku Ultra directly into my receiver (goodbye 4k, since this old one only supports up to 1080p) and the DD+ some through just fine. 

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