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Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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0121
Level 7
‎06-25-2020 10:59 AM

New Ultra Voice command not recognized

I just installed my first Roku product.  Ultra with voice command remote.  All features function except voice command.  Voice button bleeps sound, but no microphone icon on screen.  At one point "sorry currently not available".  Please help.  Voice command is reason I bought this device.  Thanks, Mary

 

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2 REPLIES 2\
makaiguy
Community Streaming Expert
‎06-25-2020 11:13 AM

Re: New Ultra Voice command not recognized

Just to be sure .. 

The microphone on the remote only functions while the button is held in.  A quick tap doesn't do it.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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redhawk517
Level 7
‎06-25-2020 12:04 PM

Re: New Ultra Voice command not recognized

I am having this same problem on a brand new Streaming Stick+ (3810). Holding the voice button just opens streaming channels section. I am in the USA and have tried re-pairing the remote after setting it up.

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