Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 8

New Roku SS+ Says "Subscription Required" in search results when I have subscription signed in!

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So i bought my 3rd Streaming Stick +.    I have hulu, netflix, spectrum, prime, etc... all signed in on the new stick.  Verified.  It shows my netflix profiles.  Good.   Now, I try to text search and voice search for something "like The Crown" and it says it is on Netflix "Subscription Required"!    What?   My other Rokus say it is available on Netflix (since I am subscribed and signed on).   Same with other shows.   All sticks on same Roku account.  I have no idea why this is working this way.   Deleted Netflix app.  Reinstalled.  Resigned on.   Same thing.   Factory Reset.   Did it all over again.  Same thing.  Please help.  Thanks.

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Level 8

Re: New Roku SS+ Says "Subscription Required" in search results when I have subscription s

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SOLVED IT...    clear recent searches, restart.   Now it works!

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Community Manager
Community Manager

Re: New Roku SS+ Says "Subscription Required" in search results when I have subscription s

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@BobNoxious Thanks for the note. That type of message displays as a notification that the content requires a subscription. This is intended behavior on current devices.  

If you are already signed into the channel on your Roku device, search specific content, and then simply select play, it should play normally for you. Let us know if you have any problem actually playing the content. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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Level 8

Re: New Roku SS+ Says "Subscription Required" in search results when I have subscription s

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Tanner - yes, i understand that.   on my other Roku, it will list the search results, and for services I subscribe to, like Hulu, it says "Included with subscription"   but on this new device Hulu will say "Subscription required".    Yes, selecting PLAY in either case works.   Why the change of message?

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Community Manager
Community Manager

Re: New Roku SS+ Says "Subscription Required" in search results when I have subscription s

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Thanks for clarifying. This may relate to the version of software each device has installed. Please send me a private message with the serial numbers of both of your Roku devices from Settings>System>About, indicating the difference in messaging that displays for each. I'll help take a closer look and follow up to continue assisting you from there. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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Level 8

Re: New Roku SS+ Says "Subscription Required" in search results when I have subscription s

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ok. email sent.   both on same version/build.  both devices appear identical.

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Level 8

Re: New Roku SS+ Says "Subscription Required" in search results when I have subscription s

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SOLVED IT...    clear recent searches, restart.   Now it works!

View solution in original post

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Community Manager
Community Manager

Re: New Roku SS+ Says "Subscription Required" in search results when I have subscription s

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Thanks for letting us know. I'll take a look at the details you sent over. Feel free to follow up via PM if you see this occurring again. 

 

Cheers,

Tanner

Tanner D.
Roku Community Manager
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