Roku Device Features, Settings & Updates

[Brownk3]

Help!  My new (Oct. 24) Roku Express just started to scroll uncontrollably through channels/settings rather than stopping at the first one when you try to scroll.  Impossible to control.  I've tried rebooting three times and changed the batteries in the remote, but to no avail.  Can anyone help me?  

[Tivoburkee]

Check for other remotes in the room,  under a book, in the cushions? Sounds like IR interference. Your roku commands are getting cought in a IR loop.

https://www.tivocommunity.com/community/index.php?threads/tivo-going-nuts-when-i-use-the-remote-all-...

look at the date

[RokuDanny-R]

@Brownk3 

Thanks for the note.

We would recommend restarting your device and then taking our the batteries of your remote and reinserting them to see if that resolves your issue.

If you are still experiencing the issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny