Roku Device Features, Settings & Updates

[dateline]

I no longer have the email address associated with my account and need to change it. The problem is I no longer have access to this account (it was hacked) and I forgot my password. How do I change my email address and reset my password. I tried to send the reset request to my new email address however, I am not getting any email from Roku to make the change.

Thanks for the help.

[Tivoburkee]

Do a Factory Reset of your Roku device, start fresh with a new account including new email and password you'll remember.

[ThomasNTullo]

Cannot access former email account so I can’t open my Roku account to enter my new email address. 

[Bonniebleu]

How do I do a factory reset?

[RokuDanny-R]

@Bonniebleu

Thanks for the inquiry.

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Thanks,
Danny