Roku Device Features, Settings & Updates

[Haoleguy]

So they sent me a new Premiere unit, free of charge.

I have installed it, and Night Listening Mode is indeed available during playback if you press * on the remote.

It was a long and bumpy road, but in the end, they did the right thing. 

[CarolMcL]

so how did you contact Roku to get a new device?

[Haoleguy]

Danny R (Roku Moderator) sent my Q to Roku Support, who then got in touch with me. See Danny R's post on 05-01-2020. 

[fakespoons]

@Haoleguy  No, they did not do the right thing. They made you jump through tons of hoops to get your issue resolved. Who knows how many others customers have just accepted that they got ripped off because of false advertising? I'm glad you got hooked up eventually, but they definitely made you spend way more time than you should have. And they lost me as a customer forever. 

[Vraxoin]

Yeah, they really dropped the ball here.  We are way past the return window for our 3930X, having originally reported the issue in this thread on 1/29, and not having Night Mode is a real problem as our Express is used for exactly the purpose which that feature was designed for, which is late night bedroom watching.  It's real fun having to constantly raise and lower the volume to both hear the show and squelch the often twice as loud commercials.  *sigh*

[RokuDanny-R · Accepted solution]

Hi everyone,

Thanks for the posts and concerns regarding our Products page.

I have informed the appropriate team regarding the issue.

I will be closing this thread out.


Thanks,
Danny