Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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al10
Level 7

My roku software version is not updated.

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I need to update a Roku system to newest version.it suppose to update automatically but it has not been.i tried manually from system update, but it keeps saying "all system is up to date" my version is 9.1.0 new version should be 9.3.0 or higher...I tried to restart a system too.how can I update?help!!!!

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atc98092
Community Streaming Expert

Re: My roku software version is not updated.

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Yes, the 3400 is approaching 9 years old and no longer supported by Roku. If you desire a channel that requires the latest OS, you will need to replace your Stick. There are quite a number of new channels that will not install on a device that old. 

Dan

Roku Community Streaming Expert

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StreamerUser
Level 20

Re: My roku software version is not updated.

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You need to message @RokuDanny-R with your account email/model #/serial#/device ID/location and a brief summary of the problem and he should be able to assist you further.

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atc98092
Community Streaming Expert

Re: My roku software version is not updated.

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What model Roku device do you have? The specific model number listed under Settings/System/About. It's possible you have a player that is no longer supported and will not get future updates. Since you're still on 9.1, I suspect this may be the reason.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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al10
Level 7

Re: My roku software version is not updated.

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My Roku stick is 3400x. Do I have to buy newer version of Roku stick?thank you for your response. I added the channel on spectrum and keep saying I need update software...

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atc98092
Community Streaming Expert

Re: My roku software version is not updated.

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Yes, the 3400 is approaching 9 years old and no longer supported by Roku. If you desire a channel that requires the latest OS, you will need to replace your Stick. There are quite a number of new channels that will not install on a device that old. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
al10
Level 7

Re: My roku software version is not updated.

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Thank you for the clear answer!!! It makes sense and I'll go store next.

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