Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Luv2shop
Level 7

My Roku stick keeps going to the set up screen

I have a 2017 Roku stick and I get it all set up on my account all my apps and logged in. After about a week we go to use it again and it’s back to the set up screen and I got to set it up all over again and put my apps on and log everything in. If anyone can please help it would be appreciated.

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4 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: My Roku stick keeps going to the set up screen

@Luv2shop 

Thanks for the inquiry.

How are you powering your device, through a USB port on the TV or through a power outlet?

Please keep us posted and we will continue to assist your further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Shelly27
Level 7

Re: My Roku stick keeps going to the set up screen

I just had to buy a new stream stick because my roku expresses could not find my wifi anymore, but were picking up everybody elses.   I am setting up the stream stick and it connects to my wifi, does the system update, restarts (like it should) but instead of going to the next step it starts from scratch.  what am I doing wrong??

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RokuDanny-R
Roku Employee
Roku Employee

Re: My Roku stick keeps going to the set up screen

@Shelly27 

Thanks for the inquiry.

As stated in my previous post, how are you powering your Streaming Stick? Is the device being powered through the TV USB port or is it plugged into a wall outlet?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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JohnLeon
Level 7

Re: My Roku stick keeps going to the set up screen

I am having the same problem with my Roku Premier. It seems to do a complete upgrade and then restarts. It starts over with asking my language choice and a need to upgrade. It used to do an upgrade with no problem. I have tried it using my TV and a wall socket for power. There is a very strong wifi signal. Can you offer any help?

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