Features, settings & updates

[KLD13]

My Roku Express will not stop scrolling when I get into Netflix or Hulu it just constantly runs through each movie or program. It will not allow me to click on anything and when I go back to the home screen you can hear it dinging like it wants to keep scrolling

[DBDukes]

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@KLD13 wrote:

My Roku Express will not stop scrolling when I get into Netflix or Hulu it just constantly runs through each movie or program. It will not allow me to click on anything and when I go back to the home screen you can hear it dinging like it wants to keep scrolling

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If you take the batteries out of the remote, does it still do that?

[KLD13]

Yes

[DBDukes]

Does it continue to do it after you unplug the Roku device, wait 30 seconds, then plug it back in?

[KLD13]

Yes I have actually unplugged it for several days and try to get it to stop doing it and it still does and I've even reset it

[RokuDanny-R]

@KLD13

Thanks for the post.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny