It is now April of 2021 and I am starting to believe nobody at Roku cares about this problem.
When My Feed stopped working for me, at first it was a real annoyance but then, like every other problem with my Roku, I got tired of getting nowhere with support and just moved on without it.
Luckily about a month later I got an Apple TV for my birthday and realized how much I learned to put up with from my Roku that was really unnecessary. Like HDCP errors every time an advertisement loads that is not 4k HDR, or having to do a system reset to fix distorted audio in the middle of a movie. These are each issues that I had corresponded with support about multiple times. I had been directed to purchase sim cards and new cables and each seemed to help temporarily but eventually the problems came back and I just accepted them as part of Roku culture. Then I got my Apple TV and realized how nice it was to have none of those problems! So my 2019 Roku Ultra has spent the last year in the closet.
Today I pulled it back out because I got a new tv and moved my old one to another room. I thought i might hook up the Roku and use it in there. I updated the firmware to the latest version and waited with great anticipation to see if Roku had cast of any of their demons? NOPE!!!! not a one! The HDCP 2.2 error popped up immediately even though I am plugged into a clearly labled HDCP port on my TV with a cable I bought from ROKU. It took about an hour before the audio distorted requiring a reset.
But since it has been nearly a year and at least a couple of updates since My Feed quit working surely they fixed that, right. HA! HA! HA! of course not.
Honestly, with me having this much trouble and getting so little support while having invested in their top of the line player, I can only conclude that Roku no longer cares about selling hardware. They must be now focused on the versions built into TVs like TCL and Ensignia and maybe dont even give a $4&7 about the rest of us.
Bummer! But I guess I'll check ebay for an older Apple TV.
