Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

My Feed not working

Over a month ago, the My Feed feature stopped updating with new additions, even though I know for certain it should be displaying more than a few.  I've tried removing and re-adding items to follow, soft resetting my Roku, factory resetting the Roku, adding and removing channels that should have updates, trying on a new Roku, and finally adding a show that just had a new episode added and a movie that just became available.  None of that has worked, My Feed remains unchanged.  Is the feature completely broken, or is there some problem with my account?

1 Reply
Level 9

Re: My Feed not working

What is the story on me not being able to access My Feed?
All I see are the generic Movies, TV Shows & Movies Coming Soon! No individual movies or TV!
What’s the point of favoriting (following) anything on ROKU if they’re unavailable for me to see?
We have tried rebooting everything, changing to an Orbi router & even had some questionable cabling replaced!
If ROKU can’t even load the new items (I see in parentheses) next to My Feed to display- then the least ROKU could do is make available the entire list of shows & movies I’m following (like Prime, Netflix, Hulu, Starz et al, do – instead of just doling out a few items at a time – if My Feed were working.
I can’t reach ROKU by phone (although support did call me once) and I have been told the issue has been noted & ROKU will get back to me with a fix!
It’s been over a month since I’ve heard anything.
My Feed used to work perfectly, so I doubt it’s an issue with my provider – Altice One (Optimum).
We have 3 ROKUs working & have owned 5. Does ROKU really want us to switch to a competitor?
ROKU certainly doesn’t seem to have any problems billing us for all the pay channel we subscribe to.
Why can’t your customer service be as on top of it?

-Bob Weil

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