Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Mriguy
Level 9

My Feed listings for saved searches not including Netflix!

I have just noticed that there are at least a couple movies/series that I follow, and, when My Feed mentions the different channels on which these shows are currently available to rent, these posts about these titles are not including the fact that they can be seen for free on Netflix (if you have a Netflix subscription). I also have these titles in my recent search history, where I can see each title's availability, and, in my search history, it does show their availability on Netflix. But, as far as My Feed is concerned, they are not on Netflix at all (which is incorrect), and these titles can only be rented from other channels. Therefore, "My Feed" is not working. The two examples are the BBC series "Sherlock" and the movie "The Florida Project". Both currently available on Netflix, but not according to "My Feed". What is the deal?

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3 REPLIES 3\
Mriguy
Level 9

Re: My Feed listings for saved searches not including Netflix!

It has been 6 days since I emailed the Roku Support staff about this issue. So far, 6 days later, I have still not even received a single response to help me, to fix the issue, or to explain what is actually going wrong. 6 days with no response is not good customer service. Additionally, after my first email complaint 6 days ago, in the last 2 days the My Feed option has stopped working for me completely, and they have not responded about that issue, either. Very frustrating.

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DBDukes
Community Streaming Expert

Re: My Feed listings for saved searches not including Netflix!

Let me make sure I understand what you did.

You browsed for a movie that at that time was not available on Netflix.

You added it to My Feed.

The movie later came available on Netflix and did not show in My Feed as available on Netflix.

Does that accurately reflect what happened?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Mriguy
Level 9

Re: My Feed listings for saved searches not including Netflix!

I believe that your description is accurate, in that I began following a title (added the title to My Feed) at a time when it was not available on Netflix. I also searched for that title later, and the search was saved on my Search list, as it was one of my last 10 searches. Later, when reviewing these recent searches, I found out that several titles that I follow had, in fact, become available for free in Netflix, but I could only see this by reviewing my saved searches. Those same titles were added to my My Feed list in the meantime, but whenever I would open those titles in the My Feed list, it would still not show that there was any option to view those titles on Netflix. Since I first reported this, My Feed now does not work at all, and Roku has refused to respond to my new requests for an explanation or help, for the past 8 days. Ridiculous.

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