Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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deke40
Level 9

Mute Command Not Working

I have four Roku 3810X sticks and have the same operating system on all four.  My problem is only one of them will follow a "mute" command.

What to do?

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5 Replies
jeffrok
Level 12

Re: Mute Command Not Working

Are you trying to mute the TV or the Roku? If I recall, and according this page:
https://www.roku.com/products/streaming-stick-plus

The Roku Stick+ doesn't have a mute button.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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deke40
Level 9

Re: Mute Command Not Working

No it doesn't but the voice command button will not accept the mute command except on the one TV.  It is a Roku TV but it was to slow and I installed one of my Stick+s on it so it is functioning like the rest of my TVs.
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DBDukes
Level 10

Re: Mute Command Not Working

"deke40" wrote:
No it doesn't but the voice command button will not accept the mute command except on the one TV.  It is a Roku TV but it was to slow and I installed one of my Stick+s on it so it is functioning like the rest of my TVs.

So you added a Roku Stick to a Roku TV? And the mute only works on the Roku TV? And it only works via voice?

Roku TVs aren't the same as Roku devices added to a TV. My Roku Ultra won't mute my TV. That's now a functionality of the streaming devices.

Take the Stick on your Roku TV and swap it with a different TV. You'll find the mute doesn't work on that other TV.

What that means is that the Stick isn't muting anything.
DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Premiere+ (3921)
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deke40
Level 9

Re: Mute Command Not Working

You are probably right.  The Roku TVs have a mute on the remote.  I wish the + sticks had one.  I use the pause button to mute it now and will have to continue to do so.

Still can't figure why the mute command works through the + stick on the Roku TV as it is basically functioning like a +stick as It is going through the HDMI2 port.

Even the Roku app off the Play store on my phone has no way to mute the stick but shows the mute button on the remote when I switch it to one of my two Roku TVs.
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DBDukes
Level 10

Re: Mute Command Not Working

"deke40" wrote:
...Still can't figure why the mute command works through the + stick on the Roku TV as it is basically functioning like a +stick as It is going through the HDMI2 port.
...

I suspect t's not working through the Roku Stick+ to mute the TV, but through the remote is working directly to the Roku TV.
DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Premiere+ (3921)
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