Multiple 4k Ultra devices - Sleep mode no longer honored leaves the device in a hung state.
This began happening on multiple Ultra 4k media devices about three weeks ago.
When setting the TV sleep timer to 60 minutes on a supported HDMI cable working for two years, when the TV sleeps, the Roku devices remain in a powered-on state with a purple and red light blinking. There is no picture when the TV is turned back on. The devices which are stuck in this state are running hot until we see the issue and disconnect them.
The only way to begin streaming is to reconnect power, and HDMI one or two times before it will come on. This is happening on three devices, and we have not yet tested the other two 4k Ultra devices.
Any thought to what may have changed in the last few weeks? Thank you.
Re: Multiple 4k Ultra devices - Sleep mode no longer honored leaves the device in a hung state.
And, we awake to find two devices that we used last night the hung state, HOT, and pretty purple LED flickering. The only way to resolve at this moment is to remove the HDMI cable, power, and power everything back up. My wife is expecting all devices will die at the same time due to the issue happening on all of them. @support