Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Adamhoward
Level 7

Model number is invalid when trying to update.

When trying to download the update on USB select TV brand Hisense the model number 55R6E3 I get an error unrecognized model. When I type this model on Google my exact TV shows up please help. 

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5 REPLIES 5\
DBDukes
Community Streaming Expert

Re: Model number is invalid when trying to update.

@Adamhoward 

Is it asking for the TV model (which you listed), or does it want the Roku model number, which is different.

Settings > System > About 

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

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AvsGunnar
Community Streaming Expert

Re: Model number is invalid when trying to update.

@Adamhoward 

As @DBDukes correctly indicated, you need to enter the Roku Model Number in this field.

Click to enlarge image.

USB_update.png

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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Adamhoward
Level 7

Re: Model number is invalid when trying to update.

I cannot get the TV to get out of reboot loop to get the roku model from the TV settings. I'm lost at where to go from here... 

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renojim
Community Streaming Expert

Re: Model number is invalid when trying to update.

If you go to https://my.roku.com and look under your linked devices what are the first two characters of the serial number?  Maybe I can figure out the Roku model.

There's a lot of reports of a reboot loop if you look around the Internet, but I haven't seen much in the way of a solution.

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JohnMann1
Level 7

Re: Model number is invalid when trying to update.

55R635  6 series 

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