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Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Bewildered_Bob
Level 7
‎12-27-2019 12:54 AM

Missing "link code"

My "stick" (3600 ?) is installed and appears to work as advertised. But when i go online on the PC ("my account") there are no linked devices shown. The screen allows entering a "link code" but it is not apparent how to display the link code. Since the stick appears to work OK is a link code needed ? 

Bewildered Bob

 

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RokuDanny-R
Roku Employee
Roku Employee
‎12-27-2019 03:19 PM

Re: Missing "link code"

@Bewildered_Bob 

Thanks for the inquiry.

A link code is needed as it part of the activation process and links your device to your Roku account.

When you installed the Roku Streaming Stick, how did you activate your device? Was the device brand new?

Please keep us posted and we will be more than happy to continue looking into the issue for you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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